What counts… or why you can rely on us…

Commerce experience

From a traditional mail order company to a leading worldwide e-commerce company, Hermes Fulfilment has been actively involved with this development for many years as part of the Otto Group. This was also the case with the development of the stationary retail branch. We conduct our operations drawing on our many years’ experience in multi-channel retailing and on our understanding of how retailers work so we are also able to see things from their points of view.

Customer orientation

The ideas and solutions created by Hermes Fulfilment are always tailor-made precisely to the respective business model of the customer. We respond flexibly to individual specifics and align our internal processes to our customer in a goal-oriented manner.

One face to the customer

One direct contact for all outsourced processes and services saves Hermes Fulfilment’s customers a lot of time. Time that can be much better spent on their core business.

Transparency

How is it going? Hermes Fulfilment ensures that its customers are kept informed at all times through the use of its detailed reporting system. This takes all individual parameters into consideration and provides a better overview and perspective.

Quality

With a performance level of over 99 percent Hermes Fulfilment scores far above the average for the sector. We want totally new quality standards to become reality and today we are very close to this vision.